Anti-Spam Policy

Last Updated: January 16, 2026

Xurihuu is committed to maintaining a communication environment that is respectful, relevant, and free from unsolicited or deceptive messaging. This Anti-Spam Policy describes how we handle electronic communications, what standards we hold ourselves and our users to, and how violations are addressed. By using our platform or services, you agree to comply with this policy in full.

1. Scope and Application

This policy applies to all electronic communications sent through, from, or in connection with the Xurihuu platform, including but not limited to:

Emails sent via our systems or on behalf of our services
Automated notifications and transactional messages
Marketing and promotional communications
Messages sent by users through any in-platform communication feature
Communications sent by third parties acting on our behalf

This policy applies to Xurihuu as a sender, and equally governs the conduct of any user, partner, or affiliate who uses our services to communicate with others.

2. Definition of Spam

For the purposes of this policy, spam refers to any unsolicited, bulk, or deceptive electronic communication. This includes, but is not limited to:

Sending messages to recipients who have not given explicit consent to receive them
Sending bulk messages without a legitimate relationship or prior interaction
Using misleading subject lines, sender names, or message content
Harvesting email addresses or contact details without consent
Using third-party systems to disguise the true origin of a message
Continuing to send messages after a recipient has requested to stop receiving them
Sending messages that contain malicious links, deceptive offers, or fraudulent content

3. Our Sending Practices

3.1 Consent-Based Communication

Xurihuu only sends marketing or promotional messages to individuals who have explicitly opted in to receive such communications. Consent is obtained clearly and separately from other terms or agreements. We do not infer consent from general use of our services.

3.2 Clear Identification

All messages sent by Xurihuu clearly identify the sender. We do not use misleading sender names, domains, or subject lines. Our communications accurately reflect their purpose and origin.

3.3 Unsubscribe Mechanism

Every marketing or promotional message we send includes a clearly visible and functional method to opt out of future communications. Unsubscribe requests are processed promptly and without requiring unnecessary steps from the recipient. We do not send further marketing messages to individuals who have opted out.

3.4 Transactional Messages

Certain messages are sent as a necessary part of delivering our services, such as account confirmations, password resets, billing notifications, and service updates. These transactional messages are not subject to marketing opt-out preferences but are kept to what is strictly necessary for service delivery.

3.5 List Hygiene

We regularly review and maintain our contact lists to remove inactive addresses, unsubscribed contacts, and addresses that consistently result in delivery failures. We do not purchase, rent, or acquire contact lists from third parties for unsolicited outreach.

4. User Obligations

Users of the Xurihuu platform who send communications through our services are required to comply with the following standards:

Only send messages to recipients who have given informed and explicit consent
Accurately identify themselves as the sender in all communications
Include a valid and functional opt-out mechanism in every marketing message
Honour all unsubscribe or opt-out requests without delay
Not use our platform to send bulk unsolicited messages of any kind
Not use deceptive headers, subject lines, or misleading content
Not use harvested, purchased, or otherwise improperly obtained contact lists
Not send communications that contain malware, phishing attempts, or fraudulent content

Users are solely responsible for the content and targeting of messages sent through their accounts. Xurihuu does not review individual messages before delivery but reserves the right to investigate and act on reported violations.

5. Prohibited Activities

The following activities are strictly prohibited when using Xurihuu services:

Sending or facilitating the sending of unsolicited bulk email or messages
Using automated tools to generate or distribute spam
Impersonating another person, company, or service in communications
Forging or manipulating email headers or metadata
Collecting contact information from public sources for unsolicited outreach
Circumventing spam filters or other technical measures designed to protect recipients
Retaliating against recipients who submit spam complaints
Assisting or enabling any third party to engage in activities prohibited by this policy

6. Complaint Handling

6.1 Reporting Spam

If you have received a message that you believe violates this policy, or if you believe our platform has been used to send spam, please contact us at support@xurihuu.com. Include as much detail as possible, including the full message headers if available, the sender address, the date and time received, and a description of why you consider the message to be spam.

6.2 Investigation Process

We take all spam complaints seriously. Upon receiving a complaint, we will:

Acknowledge receipt of the complaint within a reasonable timeframe
Review the reported communication and associated account activity
Determine whether a violation of this policy has occurred
Take appropriate action based on the findings
Communicate the outcome to the complainant where appropriate

6.3 Feedback Loop Participation

Xurihuu participates in industry feedback loop programmes where available. Spam complaints reported through these programmes are used to identify and address misuse of our platform and to improve our sending practices.

7. Consequences of Violation

Any user, partner, or affiliate found to have violated this policy may be subject to one or more of the following actions, depending on the severity and frequency of the violation:

Formal warning and requirement to cease the prohibited activity
Temporary suspension of account access or sending privileges
Permanent termination of the account and access to our services
Removal of content or communications sent in violation of this policy
Referral to relevant authorities where the activity may constitute a legal violation
Recovery of costs incurred as a result of the violation

Xurihuu reserves the right to take immediate action without prior notice where a violation poses a significant risk to recipients, to our infrastructure, or to our reputation as a responsible sender.

8. Technical Safeguards

Xurihuu employs a range of technical measures to prevent spam from being sent through or associated with our platform. These include:

Email authentication using SPF, DKIM, and DMARC protocols
Rate limiting and volume controls on outgoing communications
Automated detection of sending patterns associated with spam behaviour
Monitoring of bounce rates, complaint rates, and delivery metrics
Account verification procedures to reduce misuse by automated or anonymous actors

These measures are subject to ongoing review and improvement. No technical safeguard is entirely infallible, and we rely equally on the responsible conduct of our users and partners.

9. Third-Party Senders and Partners

Where Xurihuu engages third-party service providers to deliver communications on our behalf, we require those providers to adhere to standards consistent with this policy. We conduct appropriate due diligence before engaging third-party senders and include anti-spam obligations in our agreements with them.

Similarly, partners or affiliates who communicate with their own audiences about Xurihuu services must do so in compliance with this policy and applicable communication standards. We do not authorise any partner to send unsolicited messages on our behalf.

10. Data and Privacy

The handling of personal data in connection with our communications is governed by our Privacy Policy, available on our website. Contact information used for communication purposes is collected, stored, and used in accordance with that policy. We do not share contact data with third parties for their own marketing purposes without explicit consent.

11. Policy Updates

Xurihuu may update this Anti-Spam Policy from time to time to reflect changes in our practices, services, or applicable standards. When material changes are made, we will update the date shown at the top of this page. Continued use of our services following any update constitutes acceptance of the revised policy. We encourage you to review this page periodically.

12. Contact Information

If you have questions about this policy, wish to report a potential violation, or need to reach our team regarding any communication matter, please contact us using the details below:

Method	Details
Email	support@xurihuu.com
Phone	+353 1 541 8000
WhatsApp	Chat on WhatsApp
Post	Xurihuu, Main Street, Ballygar, Galway, F42 X372, Ireland
Website	xurihuu.com

We aim to respond to all enquiries within two business days. For urgent matters relating to active spam activity, please mark your message clearly so it can be prioritised accordingly.